Complaints Procedure

The Joyful Music Tutor

We hope that every student, parent, guardian, and client who attends lessons, workshops, consultations, online lessons, or uses our online services has a positive experience with The Joyful Music Tutor.

However, if you have a concern or complaint, we want to hear about it so that we can look into it properly and respond fairly.

How to Make a Complaint

You can make a complaint by email using the details below:

Email: hello@joyfulmusictutor.com

Please include:

Your name
Your contact details
The student’s name, if different from your own
What your complaint is about
When it happened
Any relevant details that will help us understand the issue
What you would like us to do to help resolve the matter

If you are unable to complain by email, you can also contact us by:

Phone or WhatsApp: 07719 174544

 

What Happens Next

We will acknowledge your complaint within 30 days of receiving it.

We will then look into the matter carefully and may contact you if we need any further information.

Once we have investigated your complaint, we will respond to you with the outcome. Where appropriate, we will explain what action we have taken, or what changes we may make as a result.

Data Protection Complaints

If your complaint is about how we have used, stored, shared, or handled your personal information, please make this clear when you contact us.

We will investigate your concern and respond as clearly as possible.

If you are not satisfied with our response, you have the right to contact the Information Commissioner’s Office, which is the UK regulator for data protection.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk

Accessibility

We aim to make our complaints process simple and accessible. If you need help to make a complaint, or if you need this information in another format, please contact us and we will do our best to help.